Shipping policy
Where Do We Ship? We currently ship within the United States, including Hawaii, Alaska, Guam, Puerto Rico, and other U.S. territories. We do not offer international shipping at this time.
APO/FPO & P.O. Boxes We ship to APO/FPO addresses via USPS Priority Mail. Note: expedited two-day delivery is not available for APO/FPO addresses. We ship to P.O. Boxes via USPS.
Processing Time Orders are typically processed within 2 business days, excluding weekends and holidays. Processing time is in addition to delivery time.
Shipping Options
- USPS Ground Advantage — 2–7 business days
- USPS Priority Mail — 2–3 business days
- UPS Next Day Air — 1 business day
Free Standard Shipping on all orders over $90 (5–7 business days via USPS or UPS). Shipping costs are calculated automatically at checkout.
Tracking Your Order Once your order ships, you will receive a tracking number via email. Track your shipment at usps.com or ups.com.
Lost, Stolen, or Damaged Packages Once a package is marked as delivered by the carrier, we are unable to guarantee its security. If you experience a delivery issue, please contact the shipping carrier first. If you need assistance, we're happy to help where we can. If your item arrives defective or damaged, email info@deepwellskincare.com with photos and order details. Please do not discard the item — we may request it for quality review. Please retain all packaging materials until your claim has been reviewed.
Returns For information about returns, eligibility, and refunds, please see our Return Policy.